Technical support via email:

Your Contact for Technical Enquiries: 

Mr. Volker Paulsen
email: support(at)

This service is available at no cost to BSCW customers.

Help Forum

Our partner, the Fraunhofer Institute for Applied Information Technology FIT, operates a mailing list for BSCW system users. You may sign up for this list as well in order to discuss BSCW system questions and issues with other users.

Frequently Asked Questions

For the most frequently asked questions regarding the installation and use of the BSCW system (and the corresponding answers), go to BSCW-FAQ (Frequently Asked Questions).

Help for Administrators

An administrator's manual  is available for download.